Privacy Policy

01About us

We provide property letting and rental-related services across the United Kingdom.

02Information we collect

We may collect and process the following personal data.

Information you provide directly

• Full name
• Email address
• Phone number
• Property enquiry details
• Any information submitted through contact forms, emails, or calls

Automatically collected information

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Device and operating system information
• How you reached the site - a search engine, a social post, or a direct visit

Most of this is collected through Google Analytics, and only if you accept analytics cookies. See Cookies below for what we use and how to turn it off.

We also store a record of your cookie choice on your own device, so we do not have to ask again on every visit. This is kept in your browser's local storage rather than in a cookie, and it never reaches us.

This information helps us improve our website performance and user experience.

03How we use your information

We use your personal data for the following purposes:

• To respond to property enquiries and service requests
• To communicate with tenants, landlords, and prospective clients
• To manage lettings and rental services
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

We only collect data that is necessary and relevant for these purposes.

04Legal basis for processing

Under UK GDPR, we process your data based on one or more of the following lawful grounds:

• Consent - where you have given clear permission, including for analytics cookies
• Contractual necessity - to provide our services
• Legal obligation - to meet legal requirements
• Legitimate interests - to operate and improve our business

Where we rely on consent, you can withdraw it at any time without affecting anything done before you did.

05Data sharing and disclosure

We do not sell, rent, or trade your personal data.

Your information may be shared only with:

• Service providers (e.g. IT, hosting, or CRM providers)
• Google, as our analytics provider, but only if you accept analytics cookies - see Cookies
• Legal or regulatory authorities where required by law

All third parties are required to respect the security and confidentiality of your data.

06Data security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Our website uses secure servers and industry-standard protection methods.

07Data retention

We retain your personal data only for as long as necessary:

• To fulfil the purposes outlined in this policy
• To meet legal, accounting, or regulatory requirements

Where we have set a specific period, it is:

• Analytics data - retained by Google Analytics for 14 months from your last visit, after which it is deleted automatically.
• Your cookie choice - kept on your device for six months, after which we ask again.

When no longer required, data is securely deleted or anonymised.

08Your data protection rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@lussolets.com.

09Cookies

Cookies are small files stored on your device when you visit a website. We use two kinds:

• Essential cookies - needed for the site to work, including remembering your cookie choice. These are always active and do not require consent.
• Analytics cookies - set by Google Analytics 4 to tell us how many people visit, which pages and properties they view, roughly where in the world they are, and whether they arrived from a search engine, a social post or a direct link. These only run if you accept them.

Analytics cookies are switched off when you arrive. Nothing is stored on your device for analytics, and no data is sent to Google Analytics, unless you choose Accept on the cookie banner. Choosing Reject keeps them off.

We use Google Analytics to understand how our site is used so we can improve it. We do not use it to advertise to you, and we have not enabled Google's advertising or remarketing features. Google processes this data on our behalf and may store it outside the UK; see Google's Privacy Policy for how they handle it.

We remember your choice for six months, then ask again. It is saved in your browser's local storage rather than in a cookie, so refusing cookies does not itself write one, and the record stays on your device.

You can change your mind at any time using Cookie Preferences, which is also linked at the foot of every page. You can additionally block or delete cookies through your browser settings, though some parts of the site may not work as intended if you block essential ones.

10Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies separately.

11Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

12Contact us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.